Utility Assistance

Help is Available

We are here to assist. Contact our Assistance Office at 252-972-1250.

Agency Assistance

Many local agencies & faith based organizations offer financial assistance for utility customers who are at risk of having their utility services interrupted due to an unavoidable circumstances. The assistance process may be confusing which can add frustration to an already stressful situation. The Assistance Office can help you navigate the process by determining if you may qualify for programs in our local area. Most agencies will require various forms of documentation in order to process applications for assistance. These documents help determine if you meet the guidelines of their programs. Required documents generally include:

  • Valid state-issued picture ID or drivers license

  • Social Security cards for all household members

  • Verifiable proof of all household income

  • Copies of household expenses

  • Rental lease or mortgage statement

  • Most recent utility bill

  • Release of Information form (CRM)

Agencies normally have a limit on the amount of assistance they can offer to an individual household and those limits are mandated by their program guidelines. Contact our Assistance Office at 252-972-1250.


Rocky Mount has risen to the challenge of continuing to care and provide heating assistance for many families who are struggling. The Winter Assistance for Rocky Mount Program (WARM) assists low income elderly, disabled or recently laid off customers to pay past due heating expenses: wood, gas, coal, oil or electricity. Payments are made directly to the fuel source provider. The program is administered by the Salvation Army from January to May. Learn more >