Commercial Load Management
For questions regarding commercial or industrial load management programs, please contact our Energy Services Manager at (252) 972-1274 or email firstname.lastname@example.org.
Residential Load Management
Load management is a means of controlling the amount of electricity being used at anyone time. When periods of peak demand occur, load management is used to reduce the demand for power and therefore lower the cost of electricity city wide. Customers who participate in the program allow Energy Resources staff to install a load management switches on appliances in their home.
Participation is voluntary, and customers choose which switches to have installed. By participating in the program, customers receive a credit on their electric bill depending on what type of switches are installed. Credits are issued during specific periods of time; however, appliances may be controlled in other months.
Electric Water Heater Control - $2.00 per month
Water heaters are cycled off during load management periods.
The water in the tank will remain hot and available for use. However, the water heater will not generate additional hot water during load management.
Electric Heat Strip Control - $15.00 per month
Credit given for the three months of winter: January, February, and March. The first credit for January is prorated based on the billing period and may be less than $15.The difference will be credited in April.
Heat strips are controlled during the winter load management periods. Compressors continue to provide heat.
Central Air Conditioner Total Control - $20.00 per month
Credit is given during the three months of the summer season: July, August, and September. The first credit for July is prorated based on the billing period and may be less than $20.The difference will be credited in October.
The air conditioner's compressor is turned off during the load management period. During summer months, the peak usually occurs between 2-6 p.m. Fans will continue to circulate the cool air in your house, but the compressor will not generate any new cool air.
Satisfaction in the Load Management Program is guaranteed. If you become dissatisfied with your load management switches for any reason, the switch will be promptly removed at no charge to the customer.
Enroll in the Load Management Program
Tenants must receive permission from the property owner before switches can be installed. Please note that the Energy Resources representative is only permitted to discuss the load management credit on the customer's bill with the account holder.
To schedule an appointment to have a switch installed, please call (252) 467-4803 or sign up using the online form below.
Download the Load Management Program brochure (PDF, 1MB)
View the Frequently Asked Questions to learn more about the Load Management Program.