Business Services


The Business Services Center is a division of the Finance Department. This office provides: Customer Service, Call Center support, Billing, Collections, Cashiering, Customer Assistance, and Field Service. It is our mission to provide professional delivery of services to the City and the public through timely billing, excellent customer service, and collection of City revenue.

View all payment options here.

Smart Line

Introducing SMART LINE... Get in line virtually or schedule an appointment for one of the following services:

Customer Service

  • New Service

  • Transfer Service

  • Disconnect Service

  • Payment Arrangements


  • Taxes

  • General Billing

  • Payment Arrangements

Business Express

  • New Service

  • Temporary Service

  • Transfer Service

  • Deposit Requirements

Get in line virtually or schedule an appointment - Click here!

City of Rocky Mount Business Office
224 S. Franklin Street
Rocky Mount, NC 27804-1180

Mon - Fri 8:30 a.m. - 5:00 p.m.

Drive-Thru Window:
Mon - Fri 8:00 a.m. - 5:30 p.m.

Call Center:
Mon - Thurs 8:30 a.m. - 7:00 p.m.
Fri 8:30 a.m. - 5:00 p.m.

Phone: 252-972-1250

Email: customerservice@rockymountnc.gov