Contact Us

Billing and Customer Service

Pay by phone: 1-866-288-7608

Customer Service (Billing/Inquiries): (252) 972-1250

Start/Stop services: (252) 972-1250

Click here to email us. We will respond within two business days. Please call us at (252) 972-1250 if a quicker response is needed. Our Customer Service hours are: Monday - Thursday: 8:30 a.m. - 7 p.m., Friday: 8:30 a.m. - 5 p.m.

Electric and Natural Gas

Report a power outage: (252) 467-4800 (Option #1)

Report a gas leak: (252) 467-4800 (Option #2)

Request an energy audit: (252) 972-1250

Sign up for Load Management: (252) 467-4803

Apply for the Natural Gas Incentive Program: (252) 972-1269

Outages and Emergencies

Call (252) 467-4800 to report any of the following outages and emergencies:

  • Power Outage (Option #1)

  • Gas Leak (Option #2)

  • Downed Power Lines (Press 0 to speak with a dispatcher)

  • Trees or Limbs on Power Lines (Press 0 to speak with a dispatcher)

  • Street Light Outages (Option #4)

  • Water or Sewer Leak (Option #2)

Refuse and Recycling

Request a roll-out cart: (252) 467-4800 (Option #7)

Loose Leaf Collection: (252) 467-4906