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Payment Options

Pay Online
Pay By Phone/IVR
  • Call our toll free number 1-866-288-7608 to make your utility payment by phone. You may pay by credit/debit card or by e-check. You will need to enter your customer and account number including the leading zeroes to pay by phone.

Pay By Mail
  • Mail your payment using the return envelope included with your monthly utility bill. If misplaced, address your check or money order to City of Rocky Mount Public Utilities, PO Box 1180, Rocky Mount, NC 27802.

Pay In Person
  • We accept cash, check, and money order payments at our Frederick E. Turnage Administrative Complex location. Our cashiers are on the 1st floor in the Business Office. We also have a convenient drive thru window. Remember to bring your bill stub or account number with you.

Bank Draft
  • Automatic bank draft of utility bills is available. Payments are automatically deducted from your bank account. In order to participate, a utility customer must have a checking account, complete and sign the bank draft authorization form, enclose a voided check and mail all items to the City of Rocky Mount Business Office, PO Box 1180, Rocky Mount, NC 27802. After the application is received, it takes an average of two months for the actual draft process to begin.

Equal Pay Program
  • Depending on the season, your utility bill can vary widely from month to month due to increases and decreases in your energy consumption. Equal Pay Program eliminates those fluctuations by averaging your annual energy usage and providing you with a fixed monthly payment amount. Your monthly payment will be based on your annual usage spread over 11 equal monthly payments. The 12th month is a settlement month. Your account will be reviewed and the difference between the actual usage billed and the paid usage based on the Equal Pay Program will be due from you if an underpayment or the city will refund any overpayment. This plan works well for customers who prefer a fixed monthly payment amount or for those who experience significant increases in winter and/or summer peak billing periods. Please visit our office or call us at 252-972-1250 for details.

Customer Choice – Due Date Option Program
  • Provides the customer with an option of choosing a specific due date that meets their needs. Customers can choose from the following dates: 7th, 14th, 21st, and 28th. This option will provide customers comfort in knowing the date their bills will be due each month. Customers should select a due date based on their pay schedule or funds availability. This date can only be changed if there is a change in the customer's pay/funds schedule. Customers must have good payment and collections history. Customer may be required to make a full or partial payment on the account, this is to ensure that the account is current and can be accepted into the due date program.

Time Extensions
  • The last day to pay a utility bill without penalty is the due date printed on the bill. The following day, a 1.5% late penalty is charged to the account. Any amount not paid by the due date is considered past due and may result in the onset of delinquency action including service interruption. Late payments will impact your credit standing with the City of Rocky Mount. If a customer is unable to pay a bill by the due date, the person authorized on the account may contact our office to request an arrangement for payment of the bill at a later date. Please visit our office or call us at 252-972-1250 for details.

Payment Assistance Programs