Scam Alert

SCAM ALERT

The City of Rocky Mount urges utility customers to be cautious of scammers who falsely threaten disconnection of services in order to receive money over the phone.

Customers who suspect they have received a call from a scammer are urged to hang up immediately and call a Customer Service representative at 252-972-1250 to verify whether the city is attempting to contact them. Customers are also urged not to share any personal information with the scammers or return any phone calls.

If customers wish to pay their utility bills electronically, they may use the city’s online services at https://infinitylink.rockymountnc.gov/ by logging in to their unique utility account to make the payment.

Recently, utility customers have reported receiving phone calls from scammers who falsely identify themselves as employees and demand an immediate bill payment over the phone in order for the customer to avoid service disconnection.

City of Rocky Mount Business Office employees provide courtesy calls to customers to remind them of payments that are past due; however, they only provide the payment amount and due date.

City employees will never demand immediate payment over the phone, but instead will instruct the customer to call Customer Service at 252-972-1250 for possible assistance or the toll free number at 866-288-7608 if the customer wishes to make a payment over the phone. The city will not send employees to your home without proper identification.

The city will not instruct customers to wire funds, and there are no retail outlets that are authorized to accept payments on the city’s behalf. All utility payments should be made directly to the City of Rocky Mount.

How to Identify City Employees

In Person

We Normally:

  • Travel in City of Rocky Mount-marked vehicles

  • Carry company ID badges with photo

  • Wear official City uniforms

  • Collect payments in the field by check or money order only

We Never:

  • Ask for identification or social security cards

  • Enter homes to perform utility service work


On the Phone

We Normally:

  • Call prior to service work to ensure meter accessibility or provide schedule updates

  • Provide a courtesy call to customers to remind them of payment amounts and due dates (when the payment is past due)

We Never:

  • Demand immediate payment over the phone

  • Ask you to wire funds or pay through a retail outlet

Be Aware:

  • Scammers target both homes and businesses

  • Scammers can "spoof" or display a false caller ID


By Email

We Normally:

  • Send bill notices, reminders and confirmations based on your account preferences

We Never:

  • Ask you to reply to an e-mail or visit a Web page to re-enter your bank account, bank card or SSN


For Your Safety and Security

If you doubt the legitimacy of a visitor to your home or business, call 911. If you suspect you have received a call from a scammer, hang up immediately and call a Customer Service representative at (252) 972-1250 to verify whether the city is attempting to contact you. Do not share any personal information with the scammers or return any phone calls.