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City centralizes Business Services Center

City of Rocky Mount centralizes Business Services Center
Posted on 05/12/2020
Hall photo

City Manager Rochelle Small-Toney announced that the Business Services Center is being reorganized into a single centralized function for utility billing and collections, fees and loan payments and collections. The new department is named Business Services and Collections and is effective May 12, 2020. Latasha Hall, who has served as Business Services Center Manager since August 2013, is being promoted to Interim Director and will oversee the department until a permanent director has been named.

“Hall has made major process improvements since joining the City and I am confident that she will ensure that we continue to follow our collection policies and practices, and retain all billing information for all debt collected upon and owed to the city,” said Small-Toney. “Further, Hall will be responsible for investigating best practices for training all personnel involved in loan arrangements and collections.”

Hall, a graduate of NC Wesleyan College, holds a bachelor’s degree in Business Administration. She earned a master’s degree in Human Services specializing in Business Management and Counseling from Liberty University. Certified in Lean Six Sigma, Kaizen, she also has an associate’s degree in Information Technology.

Hall has more than 17 years in leadership/management experience that consists of a background in Customer Service/Call Center, IT Support, Case Management, Banking Operations, Collections, Project management and Business Analytics. She lives in Rocky Mount with her husband, Tommy of 20 years, and their two children.