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City of Rocky Mount focuses on safety

City of Rocky Mount focuses on safety
Posted on 03/17/2020
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In keeping with the city of Rocky Mount’s mission to advance community well-being, safety and quality of life, city manager Rochelle Small-Toney has been meeting with staff to ensure our employees and citizens remain safe during the Coronavirus outbreak. City staff is in contact with the Center for Disease Control (CDC), local and state health care providers, the Governor’s Office, Nash-Rocky Mount Public Schools, as well as other municipalities and is consistently monitoring the Coronavirus.

In maintaining safety as a priority, the following cancellations and postponements have taken place effective immediately:

  • Programs and classes at Parks and Recreation facilities including the Rocky Mount Senior Center, the Imperial Centre for the Arts and Sciences, South Rocky Mount Community Center and the Booker T. Washington Community Center
  • Neighborhood meetings (Battleboro, Cedarbrook, Hillsdale, Happy Hill, Villa Place, South Rocky Mount)
  • Boards and Commission meetings (Martin Luther King Jr., Rocky Mount Area Youth Council, Mayor’s Commission on Persons with Disabilities, Preservation Commission)
  • Citizens Academy
  • Rocky Mount Area Youth Council
  • Rocky Mount City Council retreat has been postponed
  • The Minority Women Business Enterprise workshop has been postponed

Small-Toney has restricted the public’s entrance to the Business Services Center at 224 S. Franklin St., beginning 8:30 a.m. on Wednesday, March 18. Bills can be paid via three drive-thru lines (Mon.-Fri., 8-a.m.-5:30 p.m.), online at rockymountnc.gov, by phone at 866-288-7608 or mail (P.O. Box 1180, Rocky Mount, N.C., 27802). Twelve customer service representatives who normally assist walk-in and drive-thru customers will now aid with phone calls.

Payment arrangements should be made online or by phone at 972-1250. In extreme cases when an arrangement cannot be made by phone or online, the customer will be allowed to meet with a customer service representative. Email inquiries regarding utility billing inquiries, payment arrangements, new services and utility assistance programs to customerservice@rockymountnc.gov. Questions regarding taxes and general billing can be emailed to revenuecollections@rockymountnc.gov.

In response to Governor Roy Cooper’s State of Emergency Declaration, the City Manager has determined that all city business-related travel by employees be restricted to within Nash and Edgecombe counties indefinitely.

In an effort to address employee and public interaction, the Rocky Mount Police Department has implemented the following measures:

  • Offense reports will be available via Rocky Mount Police Department's P2C website. Citizens can use the following link http://rmpdp2c.rockymountnc.gov/ to access the site.
  • Accident (crash) reports will be available via email request to: rmpdrecordsrequest@rockymountnc.gov
  • Issuance of permits that require citizens to pay a fee (solicitors, peddlers or itinerant merchant) has been suspended until further notice. However, if a citizen requires a pest permit, they may request it through the records request email listed above.
  • Offense reports that do not require an officer may be taken over the phone. You may email your request to rmpdrecordsrequest@rockymountnc.gov and someone will return your call. There will be no citizens fingerprinting until further notice
  • Due to the concern for public safety our animal shelter will be operating by appointment only until further notice. Please use the “Petfinder” link located here to view the animals we have available. If you have lost a pet or wish to adopt one of our animals, call 252-972-1390 and set up an appointment to complete the process. Owner surrenders will be limited to extenuating circumstances to avoid overpopulation of the shelter. Animal control officers will respond only to emergency calls to prevent unnecessary exposure to the public

The city of Rocky Mount is committed to providing accurately and timely information. Updates will be provided via rockymountnc.gov and the city’s various social media platforms.