Business & Collection Services

If you need to pay a bill, access bill-related information, establish new services, get rate information or get information about assistance, you’ve come to the right place. The Business & Collections Service Department provides our customers with the following services: Customer Service, Call Center support, Billing, Centralized Collections, Cashiering, Customer Assistance, and Field Service.

Address: Business Services Center, 224 S. Franklin Street, Rocky Mount, NC 27804-1180

Hours: Mon – Fri 8:30am – 5:00pm

Drive-Thru Window: Mon – Fri 8:30am – 5:30pm

Call Center: Mon – Fri 8:30am to 5:00pm

Phone: 252-972-1250

After Hours Emergency: 252-972-1250 Option 2


Latasha Hall

Director of Business & Collections Services


224 S. Franklin Street, Rocky Mount, NC 27804

Get in Line Virtually or Schedule an Appointment with Smart Line:

Customer Service: New Service, Transfer Service, Disconnect Service, Payment Arrangements.

Collections: Taxes, General Billing, Payment Arrangements.

Business Express: New Service, Temporary Service, Transfer Service, Deposit Requirements

Business & Collection Services

Payment Options

Virtual Kiosk

New Services

Business Express

Rates & Fees

Utility Assistance

Deposit Policy

Customer Service Policy