Business & Collection Services

IMPORTANT NOTICE

Due to staffing issues associated with COVID-19, customers might experience longer hold times or delay in email responses when contacting our Business and Collections Services Department.

If you need to pay a bill, access bill-related information, establish new services, get rate information or get information about assistance, you’ve come to the right place. The Business & Collections Service Department provides our customers with the following services: Customer Service, Call Center support, Billing, Centralized Collections, Cashiering, Customer Assistance, and Field Service.

Address: Business Services Center, 224 S. Franklin Street, Rocky Mount, NC 27804-1180

Hours: Mon – Fri 8:30am – 5:00pm

Drive-Thru Window: Mon – Fri 8:30am – 5:00pm

Call Center: Mon – Fri 8:30am to 5:00pm

Phone: 252-972-1250

After Hours Emergency: 252-972-1250 Option 2

Email: customerservice@rockymountnc.gov

Latasha Hall

Director of Business & Collections Services

252-972-1250

224 S. Franklin Street, Rocky Mount, NC 27804

Click to Email

Get in Line Virtually or Schedule an Appointment with Smart Line:

Customer Service: New Service, Transfer Service, Disconnect Service, Payment Arrangements.

Collections: Taxes, General Billing, Payment Arrangements.

Business Express: New Service, Temporary Service, Transfer Service, Deposit Requirements

Important Message on Utility Scammers

Although utility scammers work year-round, they tend to be more active in the peak winter and summer months when people rely on heat and air conditioning. With the onset of the winter heating season, the city of Rocky Mount is urging customers to be cautious of scammers. Utility scammers may falsely identify themselves as city employees and threaten to disconnect services unless the customer makes a payment over the phone.

The city of Rocky Mount Business and Collections Services department uses an automated calling system to remind customers of payments that are past due. However, this automated call will not provide the payment amount and due date. City of Rocky Mount employees will never demand immediate payment over the phone or ask a customer to meet them for payment. The automated calling system number is 1-866-288-7608.

The city will also not instruct customers to wire funds, and there are no retail outlets authorized to accept payments on the city’s behalf at this time. All utility payments should be made directly to the city of Rocky Mount.

City of Rocky Mount employees will instead instruct the customer to call Customer Service at 252-972-1250 for possible assistance, or the toll-free number at 1-866-288-7608 if the customer wishes to make a payment over the phone using the automated system. Payments taken by phone with a customer service representative are at the customer’s request only when they call 252-972-1250.

City of Rocky Mount customers who suspect they have received a call from a scammer are urged to hang up immediately and call a Customer Service representative at 252-972-1250 to verify whether the city is attempting to contact them. Customers are also urged not to share any personal information with the scammers or return any phone calls.

If customers wish to pay their utility bills electronically, they may use the city’s online services at https://ipn.paymentus.com/rotp/crm to make the payment.

Business & Collection Services

Payment Options

Virtual Kiosk

New Services

Business Express

Rates & Fees

Utility Assistance

Deposit Policy

Customer Service Policy